Terms and Conditions


We accept the following payment options:  Credit and debit cards or Paypal

You will receive an email confirmation when we have received your payment.

2.) Postage and Delivery

Please allow up to 2 working days for your order to be processed, before shipping.

Please note that if you place an order on a Friday or over the weekend, it may not be processed until the following week.

Please note that delivery time for UK orders is currently 3-5 working days. However, sometimes during sale periods or other busy periods, deliveries may take longer. If you have not received your delivery within five working days, please contact us by sending an email to:hello@lottieandfloss.com

  • Shipping in the UK:

We offer several options for delivery, please select at the point of checkout.  Deliveries are made by Royal Mail.  

We also offer free collection from our address in Higher Kinnerton, Flintshire.  If you wish to collect your order, we will email you our address once we have received your order confirmation.

  • International shipping:

We are happy to deliver outside of the UK, please contact us at hello@lottieandfloss.com for a quote to ship internationally.  Delivery times are country specific.

Goods ordered from our Site for delivery outside the UK, may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes.

3.) Returns and Exchanges

If you are not happy with your purchase, you may return it to us within 14 days of receipt.  We will be happy to refund or exchange any item in their original, unused condition, within 14 days of receipt.  Refunds will be credited to you via the original method of payment, upon satisfactory receipt of the item to Lottie and Floss.

If you wish to return an item for a refund or exchange, please email hello@lottieandfloss.com as soon as possible, stating why you would like to return the item.   We will then provide you with the return address.

Please include the original delivery receipt with your return.  We recommend using a trackable delivery service with proof of postage. You will be responsible for paying the cost of returning the item and postage & packing charges will apply for all exchanges.

Once your item is received and approved, we will process the refund to your original payment method, in no more than 30 days. The original postage and packaging charges will not be refunded.

If you have received a faulty item or the wrong item has been delivered, please get in touch within 7 days of receipt. We will do all we can to resolve the matter as quickly as possible.

We do not offer refunds or exchanges on sale items, except in the case of faulty products.  

4.) Lost Parcels

If goods you have ordered from us do not arrive and you have received a dispatch confirmation email, please let us know so we can track the lost parcel and arrange a replacement.  We take no responsibility for parcels lost in the returns process.  We will not issue a return or exchange in respect of goods that are not returned to us. 

This returns policy does not affect your statutory rights relating to faulty or misdescribed goods or your right to cancel orders under the Consumer Protection (Distance Selling) Regulations.

5)  Website

Lottie and Floss takes reasonable steps to ensure a reliable service, however we do not guarantee that your use of this website will be uninterrupted and error free. We will not be held responsible for your use of other websites accessed via links from our website. Such links are not controlled by us nor do we endorse them. The website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding Lottie and Floss and any transactions on or through it. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws.

We will attempt to ensure that the information available on the website, at any time, is accurate.  However, we will not be held liable for any errors or omissions.  We will use all reasonable endeavours to correct errors and omissions as quickly as possible after becoming aware or being notified of these.

All photographs, descriptive matter and specifications of the products on the website are for the sole purpose of giving an approximate description of the product. Best efforts have been made to ensure the information is as accurate as possible.

We may also change, suspend or discontinue any aspect of the website, including the availability of any features, information, database or content or restrict access to parts/or the entire website without notice or liability.

You may link to any page of our Website, for non-commercial purposes provided that you do so in a way that is fair and legal and which does not damage our reputation or take advantage of it. But you must not link to our Website in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not remove, obscure or modify in anyway any advertisements, copyright notice, or other information on our Website. Our Website must not be framed on any other site. 

If you would like to link to our Website for commercial purposes or any purpose not included above, please contact us using the details below. However, we reserve the right to withdraw linking permission at any time and without notice.

6)  Intellectual Property Rights

The designs and content rights of this website are owned by Lottie and Floss. They are protected by copyright and intellectual property rights. You may not copy, reproduce, modify, distribute, display, post or transmit any part of this site without explicit consent. All trademarks, product designs and company names or logos featured on this website are the property of their owners.

  1. a)  Intellectual property right and right to use

By using this site, you acknowledge and agree that all copyright, trademarks, designs and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors 

  1. b)  Rights Acknowledgement

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content. 

7)  Third Parties

No provision of these Customer Terms shall be enforceable by any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise. 

8) Jurisdiction

Contracts for the purchase of goods or services through our Site shall be governed by English law. Any dispute arising from, or related to, such contracts shall be subject to the exclusive jurisdiction of the courts of England. The goods contained on our Website may not satisfy legislative requirements in countries outside the UK. If you choose to access our Website from outside the UK you are responsible for ascertaining to what extent local laws are applicable and compliance with such laws.